Shipping Policy

Thank you for shopping with Papa & Filles.

This Shipping Policy explains how orders are processed, fulfilled, and delivered through our online store.

Order processing

Fulfillment depends on the product. The Dual Peptide Scalp Serum and the Copper Peptide Complex patches are packed and shipped directly by Papa & Filles. Face skincare and the Gift Box retain their fulfillment-partner arrangements.

For face skincare and the Gift Box, please allow approximately 2–3 business days for order processing before shipment. The serum is now available and is packed by Papa & Filles. Pre-ordered patches ship from November 15, 2026; if that date moves, we email you.

Processing times do not include weekends, holidays, or carrier transit time.

During busy periods, product launches, holidays, promotional events, or carrier delays, processing and delivery times may be longer.

Shipping origin

Orders are fulfilled from Canada. The serum and patches are dispatched by Papa & Filles from our King City operation; face skincare and the Gift Box are handled through our fulfillment partner.

Depending on your location, your order may be shipped using Canada Post, UPS, USPS, Chit Chats, or another available shipping carrier.

Shipping rates

The rates below describe our catalog. For the serum and the patches, Canadian shipping is $8 CAD, with free shipping on orders of $150 CAD or more. They are packed by Papa & Filles and sent through Chit Chats. Available destinations and rates are shown at checkout.

• Canada—$8 flat rate. Free on orders of $150 or more.
• United States—$12 tracked. Free on orders of $200 or more.
• United Kingdom and Europe—$20 tracked. Free on orders of $250 or more.
• Asia-Pacific—$25 tracked. Free on orders of $250 or more.
• Middle East and Latin America—$30 tracked. Free on orders of $250 or more.
• Destinations are shown at checkout. If yours is not offered, contact us before placing an order.

Estimated delivery times

Delivery timelines are estimates only and are not guaranteed.

Estimated delivery after processing:

• Canada: approximately 2–7 business days
• United States: approximately 3–7 business days
• International orders: approximately 7–22 business days, depending on destination, carrier, customs, and local delivery conditions

Some shipping options may arrive faster depending on the carrier and service selected at checkout.

Tracking information

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow up to 48 hours for tracking updates to appear after your shipping label has been created.

Incorrect shipping addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

PAPA is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at info@jeopublishing.com.

We may be able to update the address if the order has not yet been processed, packed, or shipped. Once an order has been processed or shipped, we cannot guarantee that address changes can be made.

Returned packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, we may contact you to arrange reshipment.

Additional shipping fees may apply.

Original shipping fees are non-refundable.

Lost, delayed, or stolen packages

Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

PAPA is not responsible for carrier delays caused by weather, customs processing, holidays, service interruptions, incorrect addresses, or other circumstances outside of our control.

If your tracking shows that your package was delivered but you cannot locate it, please check with neighbours, building management, concierge, parcel lockers, or your local carrier before contacting us.

If you believe your package is lost or stolen, please contact us at info@jeopublishing.com with your order number so we can review the situation.

International orders

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

These charges are not included in our product prices or shipping rates unless clearly stated at checkout.

Customers are responsible for any customs fees, duties, taxes, or import charges that may apply.

PAPA is not responsible for delays caused by customs processing or local import requirements.

Order changes and cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@jeopublishing.com.

We may be able to update or cancel your order if it has not yet been processed, packed, or shipped.

Once an order has been processed, packed, or shipped, it cannot be cancelled or changed.

Multiple shipments

Depending on product availability and fulfillment requirements, items in the same order may occasionally ship separately.

If your order ships in multiple packages, you may receive more than one tracking number.

Contact

For shipping questions, email info@jeopublishing.com or use our contact page. See also our Return & Refund Policy.