Contact
Contact Papa & Filles
Questions about a product, an order, or the ambassador programme — write to us and a person will read it. On vous répondra.
Write to us
Email is the fastest way to reach the team. If your message is about an order, include the order number and the email address you used at checkout — it saves a round trip.
- Emailinfo@jeopublishing.com
- Instagram@papafilles
- TikTok@papa_filles
Answers already written down
A few things come up often enough that the answer lives on its own page. Worth a look before you write.
Where is my order, and what does shipping cost?
Delivery times, rates and the free-shipping thresholds are on the shipping page.
Can I return or exchange something?
The conditions and the process are set out on the returns page.
What is in a formula?
Every product page carries its own full ingredient list, and the ingredient guide explains what the recurring ones do.
How do I join the ambassador programme?
Terms and the application are on the ambassador page.
Which products suit my skin?
Four questions on the skin quiz will point you at a routine. Skin has no pronouns — the quiz asks about skin, not about you.